Refund policy
Last updated September 21, 2026
Lane3 offers a 14-day money-back guarantee. If Lane3 doesn't surface at least 3 realistic college swim programs that fit your swimmer's times and your family's budget, email hello@trylane3.com within 14 days of your order date for a 100% full refund.
How to request a refund
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all Lane3 orders and processes refunds. You can request a refund in either way:
- Go to paddle.net and look up your order with the email address you used, or use the link in the receipt Paddle emailed you.
- Or email hello@trylane3.com from your account address. A Lane3 team member will start the refund for you and reply to confirm.
What happens next
Approved refunds are returned by Paddle to the original payment method. How quickly the money appears depends on your bank or card issuer, usually within a few business days. When a refund is processed, the account returns to the free view; your profile, times and saved schools stay in place.
After 14 days
The Season Pass is a one-time purchase — nothing renews, so there is no recurring charge to stop. If something has gone wrong after the 14-day window (a duplicate charge, a pass that never unlocked, a purchase someone in your family made twice), email hello@trylane3.com and Lane3 will look at it honestly.
Team access
Team codes are not charged to families, so there is nothing to refund on an account unlocked by a coach's code.